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A delay in providing alternative education for a Barnsley youngster suffering with anxiety has led to Barnsley Council issuing an apology and offering to pay the youngster’s family £1,000.

An investigation by the Local Government and Social Care Ombudsman concluded that the council’s offer of £1,000 and service improvements was a “reasonable and proportionate way” of resolving the family’s complaint.

The child’s mother, known as Mrs X, complained to the ombudsman that BMBC “delayed in providing alternative education” when her son, known as Y, was unable to attend school due to anxiety.

Barnsley Council issues apology and £1,000 to family after ombudsman found it “failed to provide alternative education” when their son was unable to attend school due to anxiety